Cisco agent call summary report

WebFeb 21, 2024 · Agent Call Summary Report 1 Agent Detail Report 1 Agent Login Logout Activity Report 1 Agent Not Ready Reason Code Summary Report 1 Agent Outbound CCDR Report 1 Agent State Summary Report (by Agent) 1 Agent State Summary Report (by Interval) 1 Agent Summary Report 1 Agent Wrap-Up Data Detail Report 1 … WebFeb 14, 2024 · Hi Joey, I was able to retrieve the parameter lists and datatypes for each stored procedure and added them to your list. Report. Stored Procedure. Procedure Parameters & Data Types. Abandoned Call Detail Activity. sp_abandoned_calls_activity. sp_abandoned_calls_activity (.

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WebJun 4, 2014 · A summary of call results for all query rules for selected campaigns for selected half-hour intervals. A historical table by half-hour/daily report that shows the status (summary and percentage) of each campaign for the selected time period. WebJan 20, 2014 · To access Unified Intelligence Center Live Data reports, the supervisor should be assigned an agent Unified CCX extension. Reporting users—User can access … how many bpm is good for cardio https://hirschfineart.com

Cisco Agent Detail Report - Cisco Community

WebOct 18, 2024 · We use to different reports: - CSQ Agent Summary Report; - Agent Call Summary Report. What's the difference between the fields: Total Inbound ACD (Agent Call Summary Report) x Calls Handled (CSQ Agent Summary Repor). Because the total per agent is never the same. I'll need to explain to my team. Thank you in advance, Andreia. WebApr 10, 2024 · Agent Details The Agent Details report is used to display agent statistics. This report is available in Analyzer reports and in APS reports on Agent Desktop. Note The Sudden Disconnected Count field is currently not used and will not be populated. Report Path: Stock Reports > Historical Reports > Agent Reports Output Type: Table Webb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was how many bpm is normal during sleep

Cisco Unified Contact Center Express Report User Guide, …

Category:Cisco Unified Contact Center Express Report User Guide, …

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Cisco agent call summary report

Cisco Unified Contact Center Express Report User Guide, Release …

WebOct 29, 2012 · Agents who need to be contacted directly or who need voice messages should have their phones configured with a second extension (and multiple lines if necessary). Cisco Unified CCX will monitor and report on activity on the non-ACD extensions on a phone. Please refer the "Agent Call Summary Report" from page 54 … WebJan 11, 2024 · The Cisco Unified IP Phone Agent (Figure 3) provides ACD functions on supported Cisco Unified IP Phones. Although the Cisco Unified IP Phone Agent is available for the Standard, Enhanced, and Premium bundles, for Cisco Unified Contact Center Express 5.0 (2) this phone service is the sole agent interface for the Standard …

Cisco agent call summary report

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WebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example WebOct 18, 2016 · The Chat Agent Summary Report presents a summary of the activities of chat agents, including chat and agent state activities. Charts The following charts are …

WebFeb 16, 2024 · Symptom: UCCX 12.5 Voice CSQ Summary report does not show the Longest Call in Queue column in the snapshot view. This issue is documented by Cisco … WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example.

WebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … WebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds

WebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call …

WebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that … how many bpm is this songWebJun 21, 2024 · Agent Statistics Report . Agent Team Summary Report . Supervisor . Agent Outbound Team Summary Report . Chat Agent Statistics Report . Chat CSQ … high protein coffee recipeWebFeb 21, 2024 · Agent Login Logout Activity Report. filter parameters 1. overview 1. query design 1. Agent Not Ready Reason Code Summary Report. filter parameter 1. … high protein complex carb breakfastWebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. … how many bpm is satriani always with meWebFive9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI, let me know if you are interested in seeing how this can improve your contact center ACW… Mathew Miller on LinkedIn: Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI high protein content food listWebOct 9, 2024 · The Agent Team Summary Report presents the agent state and the reason (where applicable). An agent can view details of all the agents in the team. Charts None … high protein coffee powderWeb•Lightweight access to reporting •Agent Reports •Agent •Agent Skill Group •Skill Group •Precision Queue •Today & To-Interval Statistics added for SG & PQ 31 Live Data for Unified CCX •Supervisor Reports •Team State •Team Summary •Voice CSQ Agent Detail •Voice CSQ Summary •Agent Outbound Team Summary •Chat Agent Statistics •Chat … how many bpm is staying alive